Canvas prints Made In New Zealand

Yes if you do not see the size you are looking for on the website contact us and we are happy to try and help. All our frames are made by hand we can usually accomodate most custom size requests.

We use the latest technology so our aim is to match the colour as closely as possible to the original photograph. However there may be some variation. For instance you may have noticed that when you look at a picture on your pc at home, then look at it on your work computer, it looks a little different. This is due to the lack of, or different calibration, between the monitors. The most important thing is that what we see on our monitor is what we print so we will make sure it looks right before we print.

No problem you can either send the photo to us in the post or scan and email the image to us. If you do post your photo we promise to take care of it and return to you at the same time as your canvas. If you are scanning your photo in please scan it at 300 dpi minimum then you can email the scanned image to us. If you would like us to recommend a scanning service provider get in touch with us.

Photos are best emailed in JPEG in the highest resolution possible, the bigger the better. If you are using a digital camera, take your photographs at the highest quality setting to get the best resolution possible. The larger the mega pixel rating on the camera the larger your images can be. Most digital cameras these days produce good quality images which are suitable for printing. If you are not sure we are happy to help.

We can crop or enlarge photos and are happy to make minor adjustments to your photo such as red eye removal if required. We can also convert your colour photos to black and white. This is all part of the service. For any more advanced photo editing please contact us.

Lead times on personalised prints can vary depending on the time of year and order volumes. Once we receive the image from you it takes 14 working days for your order to be delivered to you. All our canvas prints are custom made by hand so they take longer to make. If you need a rush order canvas please contact us to see what we can do to help. Deliveries can arrive at any time between 9am – 5.30pm local time, so if you are not in during the day it may be easier to arrange the delivery to be made to your work address if appropriate. All our orders are shipped by New Zealand Post tracked and signed for courier unless you advise us to send your order with a note for no signature required. Please note non signature deliveries are at your risk please make sure you have advised a safe place the courier can leave your parcel.

Yes just let us know when you order that you require the canvas to be shipped somewhere else. You will see both billing and shipping address fields in the order form and an order notes field where you can let us know of any special instructions for delivery.

Easy if you have one of our gift cards bought online just enter your voucher code and order through our website. If you have a printed handwritten voucher just give us a call or email us as this voucher code will not work in our new website but don't worry we can process your order manually. We will simply need your voucher code, your details or the person who bought it for you to confirm the value of your voucher.

We have a number of options which you will see when you start the order process. You can pay online with your credit card, by bank deposit or by Zip, Lay Buy or Afterpay if you would like to spread the payments over a number of weeks.

Over the years we have worked with a number of professional photographers who have outsourced their client work to us. In 2020 we moved into a smaller studio space and have decided not to take on any new wholesale clients due to capacity and our retail business being so busy. We are a small team of two and manage both My Canvas and My Guestbook from the same studio. We felt that this was the best way forward so we could continue to service our existing client base and it allows us to stay small working from our little studio in the trees. If you are looking for a new canvas supplier please email us as we are happy to refer you to some awesome people we know in the industry who will be able to help. 

When you send us a photo to print, you must ensure that you are the person that owns the copyright on the photo, or that you have permission from the person who took the photo to reproduce it. If a photographer took the photos for you it is important that you check with them that they are happy for you to use the photo. Photographers retain copyright over their pictures unless they have given you permission to print their files. We may ask you to verify the copyright on a photo so please don’t be offended if we do. Just a tip if you are thinking of having your professional photos printed it would be worthwhile asking the question upfront when you book your photographer. That way you can negotiate this as part of your package rather than after the event. Please do all this before going ahead with your order.We will not do anything with your photo other than print it for you. We will never use or sell your photographs without your express permission. However we do from time to time ask if you would be happy for us to use a photograph of your finished canvas as an example of our work on our website. We do also store your files for future reprints if you come back to us in the future for another copy of your print, but we can delete them if required just let us know what you would prefer.

Your privacy is very important to us and we are committed to respecting your privacy. In order to provide our services, we will require information (including name, address and contact details) regarding our customers. We will maintain the confidentiality of information provided in accordance with our Privacy Policy and you can be sure that we will not pass your details onto any third parties.