Shipping
My Guestbook is based in Auckland, New Zealand.
How much is New Zealand Shipping?
Flat Rate Shipping NZ | $9.00
We offer a flat rate for shipping within New Zealand and do not charge extra for rural delivery. All our guest books are shipped by New Zealand Post using their tracked courier service with signature required unless you advise us otherwise.
Do you ship to Australia?
Flat Rate Shipping | Australia $35.00
Shipping to Australia is via DHL. If your address is rural it may be worth having your order shipped to your work address. Sometimes DHL outsources rural deliveries to Australia Post. Once the parcel has been handed over to Australia Post we are unable to track it until it reaches the final ticketed destination. We have never lost a parcel but if your order is time sensitive it would be prudent to ship to an urban address just to be on the safe side.
Do you offer International Shipping?
International Shipping l $75.00
Yes, we have shipped guestbooks to all corners of the globe from London to Alaska! We use DHL for all our international orders. They offer real time tracking and signed for delivery so you can see exactly how your shipment is tracking.
When will my order ship?
All our guest books are made to order so turnaround time will vary. Please see individual product listings for timelines for each product. We will email you when your order is ready to ship so you know when to expect it.
Can I track my delivery?
Yes, you will receive a tracking link when the courier collects your order from our studio. Please keep an eye on the tracking to make sure you are aware of any contact by the courier service to arrange delivery. If the courier has tried to deliver your order (and then returned the item to the depot ) and you have not been in touch or failed to contact them within their allocated timeframe, and the parcel is returned to us, we unfortunately can not cover the cost of re-sending your order back to you and the order can not be refunded.
Do you offer rush shipping?
If you need a rush order please contact us on 09 817 7363 to see how we can help. If you are in Auckland, we have an account with Deadline Express who will collect from our studio in Laingholm and deliver across town within 3 hours. This service costs around $55 as a rough guide.
How do you package my order for shipping?
All our guestbooks, canvases and prints are packaged in acid free tissue paper then shipped in a rigid cardboard boxes. Larger paper prints will be rolled in acid free tissue paper and heavy duty mailing tubes. We aim to make all our packaging as eco-friendly as possible so that your unboxing experience isn’t tarnished by excessive amounts of non-recyclable plastic.
Will I have to pay customs duties?
Any additional taxes or customs duties that are incurred within your country are the responsibility of the buyer/recipient. These may include quarantine charges, especially for things like wood if you are ordering a framed print. Both NZ Post and DHL do not insure glass so we reccomend collecting framed prints with glass.
Have another question?
Contact us here or give us a call on 09 817 7363.
