The holiday season is fast approaching and we're sure you're looking forward to summer and some time out over the holidays. 
We are busy making all your Christmas orders but we will need to close the door to pre Christmas orders on Friday 9 December, to make sure Santa has enough time to get them under your tree. We can't take any Christmas canvas orders after the 9th December. For personalised guestbooks please check in with us about your dates so we can advise what is possible around holiday closures etc. 
Every year we get lots of questions so to make life easier for you and us we have tried to think of the most frequently asked ones and answered them below.

What’s the deadline for Christmas delivery?

• Orders MUST be placed on or before the 9th of December. 
• Please don’t order after 9th December if you need it by Christmas and hope we will just make it happen as we are at the mercy of courier networks which are out of our control. 

Can I place an order after the deadline?

Yes, you can place orders after the 9th of December as we don't turn off our website but please don’t expect it to arrive until early January. If we clear our Christmas orders earlier than expected you ‘may’ receive it before Christmas, but this is not guaranteed. Orders will be made and shipped on a first come first served basis until we run out of time. 

Can I collect my order?

Yes, if you would like to collect your order from our studio, please email us for a ‘local pick up’ discount code. This can be used at the time of order, so you won’t be charged for shipping. Please note the deadline applies to all orders whether we are shipping, or you are collecting. 

Our studio is based in Laingholm and collection times are by appointment only please don’t just turn up we may be out collecting materials and then you will be sad you drove all that way. Also have a quick look at Google Maps to see where we are, we are a 15-minute drive from Titirangi Village which is about 45 minutes from Auckland CBD. 

Do you offer an Express Shipping Service?

Yes, but only in Auckland where our studio is based. We use Deadline Express for same day delivery but you would need to contact us to discuss what you are looking for so we can get a quote for this service based on your location. For out of Auckland deliveries NZ Post do not guarantee their overnight service so this would be at your risk unless you wanted to upgrade to NZ Pace which we could get a quote for. The easiest way to guarantee pre-Christmas delivery is to order before our cut off date.

Which Courier will you use to send my order?

We have an account with NZ Post they collect from our studio daily and we send all our orders tracked and signed. North Island is generally an overnight service, South Island is 1–3-day service although please be patient to allow for delays in the network due to delays at this time of year.

How will I know when my order has shipped?

When your order is ready for shipping you will receive a ' your order is on it's way' message from our website with a link to your shipment so you can track your delivery online.

Please make sure you add your shipping address correctly including your postcode. We don't charge extra for rural delivery so use your actual postcode to make sure there are no delays. Let us know if there are any special instructions that would help the driver such as ‘shared driveway, house at rear with yellow door etc’ so we can add notes to the courier label. We send everything by tracked and signed for service but if you are happy for the courier to leave your parcel, please let us know and we can add a note to the label. Please note this is at your own risk. 

Can I change my delivery address?

Sorry but once shipped we are unable to change your delivery address or give you a specific time for delivery. NZ Post has no facility to make this happen so please check the address you give or have your order shipped to a work address or family members address if that’s an option.

If the courier attempts delivery and there is no one home, they will leave a card to call so you can arrange a redelivery.

If you are travelling away from home for Christmas, please allow for this when you include your delivery address.

Can I order by email or phone instead of on the website?

Yes, no problem at all get in touch and let us know what you are looking for and we can help with print size queries and set the order up for you and email you payment details.

What’s the deadline for gift voucher orders?

Gift vouchers can be ordered online right up to the 25th of December and printed at home.

If I ask really nicely, will you take my Christmas order after the 9th of December?

Sorry we are incredibly grateful to all our customers for their continued support but we thought long and hard about the best way to manage orders at this time of year. Given the huge strain the courier networks are under our deadline is set to help us make sure our customers get their gifts under the tree on Christmas Eve. Our website will be open for placing orders throughout the holidays but shipping will resume in the New Year when we open and start making again. Please don’t ask us to try and just squeeze another order in because then we will feel sad as we will have to say no ;-) we always try to help but we will be ready for a rest with our family by Christmas Eve.

We wish you all a wonderful Christmas holiday and a very happy New Year.

Let’s hope 2023 is a good one!
Tracey, Steven and Daniel x
December 01, 2022 — Tracey Ashton

Leave a comment

Please note: comments must be approved before they are published.